BOOKING TERMS & CONDITIONS

These are the Terms and Conditions of The Safari & Conservation Company who are the appointed reservations office for Manda Bay. By creating a booking at Manda Bay, you are agreeing to the terms and conditions set below.

CHECK AVAILABILITY

http://scckenya.resrequest.com/

CHECK IN TIMES:

Check in time is from 12pm and check out time is 10am.

PROVISIONAL BOOKING

Please send an email to bookings@mandabay.com. Your booking will be held provisionally for 5 days. The expiry date of the booking will be noted on the reservation summary that you are sent. You are required to confirm the booking prior to the expiry date otherwise it will automatically expire. If you require more time to confirm your booking, the expiry date may be extended (on request).

CONFIRM BOOKING

A booking will only be confirmed upon receipt of a deposit and a booking voucher from the tour operator. Please ensure the following information:

  • Camp or lodge you are booking.

  • Room type you would like to book (where applicable).

  • Date, time and method (flight number etc) of guest’s arrival and departure.

  • Number of people in the group and rooming requirements (doubles, singles, triples etc).

  • Names of ALL guest’s in the group and ages (especially of children).

  • Any special dietary requirements or other special requests.

CANCELLATION POLICY

All cancellations must be made in writing. Cancellations will only be effective on receipt of written notification.

  • More than 60 days before arrival, the deposit and bank charges are forfeited.

  • Between 60 and 45 days prior to arrival, 50% of the full value is forfeited.

  • Between 45 and 30 days prior to arrival, 75% of the full value is forfeited.

  • Less than 30 days, and no-shows, 100% of the full value is forfeited.

DEPOSITS

  • In order to confirm your booking, you will need to pay a 20% non-refundable deposit.

  • The full balance is payable in full 45 days prior to arrival.

TAXES

All costings are inclusive of VAT and all taxes.

FULL CONFIRMATION AND PAYMENT

  • On receipt of full payment, and the guest experience forms filled, a service voucher will be issued.

  • Please ensure that you note the Reservation Number and Client Name for each cheque paid.

  • Cheques should be made out to ‘The Safari & Conservation Company Ltd’.

  • Please ensure clients have their Reservation Summary when travelling.

REFUNDS

Whilst The Safari & Conservation Company Ltd endeavours to ensure that

all anticipated accommodation is available as planned, there shall be no claim whatsoever against The Safari & Conservation Company Ltd for a refund either in whole or in part, if any accommodation or excursion is unavailable.

INSURANCE

All guests who travel to any of the camps and lodges that are part of The Safari & Conservation Company Ltd, or undertake a tour with The Safari & Conservation Company Ltd, are required to have comprehensive travel and medical insurance to cover cancellation, medical expenses, personal baggage, and money. In the event of increase in taxes, training levy, services charges, the above property, as a members of The Safari and Conservation Company Ltd, reserves the right to adjust all contract rates accordingly from the date of such change, and without prior notice. Please also note that all transport costs quoted in these pages are to be used as guidelines and MUST be checked before final quotation. Transport costs are quoted from a third party and can change without prior notice.